Pandemic Playbook Posts

Delinquency is one of the financial services sectors that COVID-19 is bound to have a direct and immediate impact on. Large scale income disruptions, compounded by a looming financial recession and growth slowdown, dictate that financial institutions around the world adopt proactive strategic measures to handle the impending increase in delinquency rates. At an individual level, the contextual trigger for delinquency can be either of a) temporary e.g. disruption of business d

Like every other facet of life, consumer behavior has been impacted profoundly by COVID-19 pandemic and the ensuing response to it. As lockdowns were announced, people rushed to hoard household essentials such as toilet papers, hygiene products and non-perishable food items. Everything in the economy, except for essential services such as household supplies, remained shut for months and are only slowly re-opening. Staying indoors for months resulted in people reassessing thei